PROS / Assurant Solutions covers more electronics than most of its competitors do.
CONS / It's difficult to deal with them directly if you need help and support.
VERDICT / Assurant Solutions' extended warranty services have proven to be successful with retailers but won't help you much if you are looking for an individual consumer warranty.
Assurant Solutions is a solid extended warranty service provider that targets businesses. They cover several areas of service contracts and warranties by designing, administering, underwriting and marketing solutions to help businesses handle risk management and specialty insurance for several products.
Assurant informs its partner companies about what is available through its extended service plan. Not only are customers' maintenance, repair and replacement costs covered, but also these benefits extend beyond the length of a manufacturer's warranty. In short, if a product with an extended warranty breaks down or malfunctions, it qualifies to receive 100-percent coverage of parts, labor and replacement services as part of the contract.
The down side to Assurant Solutions is that consumers looking to get a personal electronics warranty will not find much help on the Assurant site. The company deals primarily with retail businesses and typically doesn't interact with individual consumers. Assurant has more than 20 years of experience in the extended warranty services business, and with that experience, they've been able to amass a huge service and repair network that surrounds the globe.
Assurant lists a wide variety of products it covers with its extended protection programs on its website. Consumer electronics, broadband services, jewelry, major appliances and personal computers are some of the product categories for which it supplies extended service solutions.
Customers have access to technical support on their extended warranty services contracts 24 hours a day, seven days a week. The businesses to which this company provides its extended warranty services are given an integrated risk mitigation program to help them manage a number of operational procedures, including marketing, underwriting, logistics and customer solutions.
Assurant Solutions makes in-home service plans available to customers, which mainly covers large items like major appliances and home theatre systems. The company states on its website that the work is performed by insured and licensed repair and maintenance professionals. Because Assurant deals with retailers, finding help through its customer service is difficult. The company's site doesn't give information for email contact, and it lacks a live chat option as well.
Because Assurant Solutions deals primarily with other companies, Assurant simply does not offer some of the services that the companies that do work directly with individuals can provide, such as an easily accessible claims center and specific plan details.